Privacy Policy

This Privacy Policy applies to the website and / or mobile applications, mobile applications and other ways of interacting with LOST SOUL customers. This privacy statement does not cover the website and / or mobile applications of our business partners, corporate affiliates or any other third parties, even if they have a link to LOST SOUL. We suggest you read the privacy policies of the other parties you deal with.

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For this privacy policy, “corporate affiliates” are any entities or joint ventures that are partly or fully owned or controlled by LOST SOUL. “Business partners” are any subcontractors, vendors or other entities that we have a business relationship with to provide products, services or information.

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This policy explains how we collect, use and protect your Personal Information when you use or visit the Website and / or mobile application. This Privacy Policy applies to users or customers who visit the website and / or mobile application or mobile application or buy any product or services from the website and / or mobile application or mobile application. By using or visiting the website and / or mobile application or mobile application, you agree to this Privacy Policy.

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General As a registered member of the website and / or mobile application or as a visitor (if applicable and as the case may be), you will get savings and benefits on airfares, hotel bookings, holiday packages. You will also receive monthly newsletters and special promotions with great deals.

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That’s why we have this Privacy Policy, which tells you our policies about how we collect, use and protect the Personal Information of those who use or visit the Website and / or mobile application. Personal Information from website and mobile application Personal Information is any information that can be linked to a specific person or to identify any person, such as name, address, mailing address, phone number, e-mail address, credit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, and any and all details that may be asked when any customers use or visit the website and / or mobile application.

 

When you visit the website and / or mobile application, LOST SOUL may collect information such as:

the domain and host that you use to access the Internet; the Internet Protocol address of your computer or Internet Service Provider; anonymous data about the website usage and statistics.

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Personal information such as your first and last name, phone number, postal and email addresses; user name and password, and billing information (like your credit card number, cardholder name, and card expiration date); cookie and tracking technology based on the features offered. Personal Information will not be collected through cookies and other tracking technology; however, if you have given us your personal information before, cookies may be linked to that information.

Aggregate cookie and tracking information may be shared with third parties; information about your travel preferences, plans, and style, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and flight class, luggage, and ticketing options. You have the option to not give us any information, but in general some information about you is needed for you to get relevant offers from LOST SOUL and its partners and enjoy other benefits of being a registered member.

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Information from Other Sources We may sometimes get both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and combine it with other information about you. For example, if you use third party services, like social media services or mail services, through our website or mobile application before coming to our website or mobile application, we may get information such as your user name, password, and other information that those services give us. We will work with our current partners and possible future partners to improve and personalize your use of our website or mobile application according to the practices in this section and Policy.

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Automatic Information We automatically get some information from your computer or device when you visit LOST SOUL . For example, we will get session data, including your IP address, web browser software, and referring website. We may also get information about your online activity, such as content viewed, pages visited, and searches and/or reservations made or helped by us. One of our aims in getting this automatic information is to help us know the interests and choices of our users and customize your user experience. Payment Information If you make travel reservations with third-party suppliers helped by LOST SOUL or LOST SOUL itself, we will get payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely send this information to the supplier of the travel reservation to finish the transaction.

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Location and other information from Devices When you use a mobile application on a device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the LOST SOUL website. In addition, we may get information about your location if you have told your device to send such information to the mobile application through the privacy settings on that device, or if you have uploaded photos with location information. We may use the location information from your device or photos to improve your use of the application by giving you relevant content and contextual advertising. Please note that turning off location sharing may affect some features of our mobile application.

 

Sharing your information LOST SOUL may share your information with the following entities:

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1. Suppliers, such as hotel, airline, cruise, car rental, or activity providers, or vacation rental managers or owners who arrange your travel reservations. On LOST SOUL and its affiliated sites, all products and services from third-party suppliers are marked as such. Information that we share with suppliers to make reservations will be handled according to the suppliers’ privacy policies, except for payment information. We share payment information only when it is needed for travel reservations made or helped by LOST SOUL , and we limit suppliers’ use of payment information for these purposes. We urge you to review the privacy policies, terms of use, and other policies of any travel supplier whose products and services you may buy through LOST SOUL . Please note that these suppliers may also contact you as needed to get more information about you or your travel plans, to make your travel reservations, or for other purposes that match the practices in their privacy policies and terms of use.

2. Third-party vendors who offer services or functions for us, such as business analytics, payment processing, customer service, marketing, public relations, giving out surveys or sweepstakes programs, and fraud prevention. We may also let third-party vendors collect information for us, for example, to run features of our Website or to help us deliver online advertising that suits your interests. Third-party vendors can access and may collect information only as required to do their tasks and are not allowed to share or use the information for any other purpose.

3. Business partners who we may work with to offer products or services together. You can see when a third party is part of a product or service you have asked for because their name will show up with ours or separately. If you choose to use these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

4. Social Media Services. You can choose to use some third party social media websites and services through our site (like Facebook). When you do that, you are giving information to those sites, and the information you give will be ruled by their privacy policies. You may also be able to change your privacy settings with these third party social media websites.

 

1. Companies within our corporate family. We may share your personal information within LOST SOUL . This sharing allows us to offer you information about products and services, both travel-related, that may interest you. To the extent that LOST SOUL have your information, they will follow practices that are at least as strict as the practices in this Privacy Policy. They will also follow the laws that apply to sending promotional communications and, at least, give you a chance in any commercial email they send to opt out of receiving such email messages in the future. Access your information We take reasonable steps to make sure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by visiting the Member Profile page on the LOST SOUL website and / or mobile application. You can close your LOST SOUL account by contacting us using this form. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may keep some information related to your account in our archives, for analytical purposes as well as for recordkeeping integrity. 

2. LOST SOUL wants to make it easy for you to benefit from travel-related opportunities on our website and / or mobile application. One way we do this is by sending you email messages that contain information about your possible travel-related interests. We think these email messages will give you useful information about travel-related special offers available through our sites. Please note that you will have the option to choose not to receive these email messages in any such email we send. Protect your information We want you to feel confident about using LOST SOUL , and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented suitable administrative, technical, and physical security procedures to help protect the personal information you provide to us.